Library To Your Door

Library To Your Door

Lane Cove Library offers Australia's first seamless online-shopping style Public Library experience to Lane Cove and Hunters Hill residents.

For a small fee, time-poor residents will be able to reserve items and have them delivered within three (3) working days of the item being available.

Library To Your Door does not offer refunds. Please contact Lane Cove Library on 9911 3634 or by email - library@lanecove.nsw.gov.au if you wish to discuss your delivery.

Aged or incapacitated housebound Lane Cove or Hunters Hill residents can call the Library 9911 3634 to register for the free Home Library Service.

 

How Does Library To Your Door work?

  • Your Library reservations can be delivered to your Lane Cove home or business address at a fee of $3 per item.
  • Find the item you want and select the Reserve and Deliver button, then click to place reserve and accept charges.
  • Once you have selected all items you want to be delivered, click on the van icon on the top right of the screen and follow the payment prompts. On mobile devices, go to User Details - Pay Now.
  • When your reserves are ready, the items will be issued to you and will be delivered as soon as possible.
  • To have items you have borrowed picked up from your Lane Cove home or business address, login to the online Library Catalogue using your Library card number and password.

  • Select from loans list and hit the 'Pickup' option. Complete the payment screen and items will be collected within three (3) working days of payment (Monday - Friday).

     

     

     


     

 

Delivery Service Instructions

  1. Library to your door is a prepaid delivery service for items reserved via the Library Catalogue.
  2. The service only delivers to residential or business addresses in the Lane Cove or Hunters Hill Local Government areas.
  3. A current adult library card must be used for this service.
  4. The delivery fee is $3 per item.
  5. Once the items are either located on the shelf or are returned by another borrower, they will be issued to your library card.
  6. Items will be delivered in a Library to Your Door branded bag within three (3) working days (Monday - Friday). Please use the bag for the pickup service or return it to the Library on your next visit.
  7. An unlimited number of items can be ordered for delivery.
  8. Library To Your Door does not offer refunds. Please contact Lane Cove Library on 9911 3634 or by  email - library@lanecove.nsw.gov.au if you wish to discuss your delivery.

 

Pickup Service Instructions

  1. Items on loan can be picked up from a residential or business address in the Lane Cove or Hunters Hill Local Government areas.
  2. A current adult library card must be used for this service.
  3. The pickup fee is $1.00 per item.
  4. Items for pickup should be left under cover in a waterproof bag.
  5. Items for pickup will be collected within three (3) working days (Monday -Friday).
  6. Standard late fees apply.

 

Librarians Choice for Children

  • Borrow Librarian's Choice (Library To Your Door) bags which will contain up to ten (10) items.
  • Contact us by email - library@lanecove.nsw.gov.au and our Children's Library staff will contact you to find out about your child's reading needs.
  • This will incur a $3 delivery fee.

 

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