Got a request? We're listening!

Published on 11 November 2024

Are you out and about in Lane Cove and notice something that needs Council’s attention? You can head to our website on your phone and instantly lodge your request on our Online Services platform.

Once you visit www.lanecove.nsw.gov.au/onlineservices, you can select from a range of common service requests, with a step-by-step process to provide us with the information we need, including photos and sharing the address we need to attend to.

Your request is then automatically directed to the right team here at Council and you receive a tracking number to help us provide you with updates based on the contact details you’ve provided.

Not sure if the issue is one for Council or another provider? Our online system will also help you identify where to best log your request eg. Transport for NSW, Sydney Water, Ausgrid etc.

With 10,000 requests managed through Council’s Customer Request Management (CRM) system since last September we have been able to refine our processes to guide our residents through a single channel with ease.

Residents who have previously been using the Snap, Send, Solve App are encouraged to make the switch to Council’s online platform for their service needs, as our 10+year association with the App ends on 15 November 2024.

By becoming more familiar with our Online Services platform you can also connect to a range of other online services and information in one central location.  

Explore our Online Services for more information and to lodge your requests www.lanecove.nsw.gov.au/onlineservices

The Customer Request Management system has been developed in line with our Customer Experience Strategy Customer Experience Strategy | Lane Cove Council